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Illness, injury and health costs
ACC weekly compensation, the cost of surgery, dental and prescriptions, and the card that reduces some of it.
20 situations worked through, 20 of them with the sums shown. Each one links to the guide that sets out the rules behind it, and that guide is where any rate or threshold is kept current.
The people in these situations are illustrations written to show how the rules land on somebody, not real customers and not case histories. The arithmetic is real and the rules are real; the names and the circumstances are made up to teach.
Nothing on this page matches that. Try a shorter word, or the full list of situations.
ACC Weekly Compensation
Hemi - Work Injury ($70,000 salary)
Hemi earns $70,000 a year and hurts his back lifting stock at work. He is off work for six weeks.
- Usual weekly pay: $70,000 ÷ 52 = $1,346.15
- Week 1 (work injury), paid by his employer at 80%: $1,346.15 × 80% = $1,076.92
- From day 8, ACC pays 80%: $1,346.15 × 80% = $1,076.92 a week
$1,076.92 gross a week, above the $766.40 minimum and below the $2,466.20 maximum
Priya - Non-Work Injury ($52,000 salary)
Priya earns $52,000 and breaks her wrist skiing on the weekend. It is not a work injury, so the first week is on her.
- Usual weekly pay: $52,000 ÷ 52 = $1,000.00
- Week 1: no employer payment, so she uses annual leave
- From day 8, ACC pays 80%: $1,000.00 × 80% = $800.00 a week
$800.00 gross a week from ACC, above the $766.40 minimum
If Priya's injury had happened at work, her employer would have paid 80% for week one. Because it happened while skiing, she covers the first week with leave, then ACC pays 80% from day 8. From that point the rules are identical to a work injury.
Jack - High Earner Hits the Cap ($220,000)
Jack earns $220,000 a year and is seriously injured in a car crash. His 80% entitlement is well above the maximum, so the cap applies.
- Usual weekly pay: $220,000 ÷ 52 = $4,230.77
- 80% would be: $4,230.77 × 80% = $3,384.62 a week
- But the maximum from 1 July 2026 is $2,466.20 a week
- Capped payment: $2,466.20 a week = $128,242.40 a year
Effective replacement: $128,242.40 ÷ $220,000 = about 58% of his income, not 80%
Because of the maximum, Jack receives about 58% of his usual income, not 80%. Higher earners who want to protect the gap above the ACC cap sometimes take out private income protection insurance to top up.
Tania - Self-Employed on CoverPlus Extra
Tania is a self-employed builder. Her income swings year to year, so she holds CoverPlus Extra with an agreed cover of $80,000. She injures her shoulder and cannot work.
- Agreed CoverPlus Extra amount: $80,000
- CoverPlus Extra pays 100% of the agreed amount: $80,000 ÷ 52 = $1,538.46 a week
- Compare standard CoverPlus:
- If her last tax return showed $60,000, standard CoverPlus pays 80%
- $60,000 × 80% = $48,000 ÷ 52 = $923.08 a week
CoverPlus Extra: $1,538.46 a week vs standard CoverPlus: $923.08 a week
Under CoverPlus Extra, Tania is paid 100% of her agreed $80,000, with no need to prove earnings from a tax return. That certainty is why many self-employed people with fluctuating income choose it, even though the levies for higher agreed cover cost more. PAYE still applies to the payments.
Community Services Card - Learning Centre
A Student Family: GP and Prescription Savings
The Reweti family has two parents studying and two children under 14. As a family of four, their income of about $40,000 is well under the $96,266 limit, so they qualify. The children already get free GP visits and prescriptions, so the card mainly helps the two adults.
- Standard adult fee without the card: about $55
- With the card: about $19.50
- Saving per visit: $55.00 - $19.50 = $35.50
- Across 8 adult visits: $35.50 × 8
= $284.00 saved on visits
Just Under vs Just Over the Threshold
Two single people who live alone are compared. The limit for a single person living alone is $37,116. Anahera earns $36,500 before tax. Jordan earns $37,500 before tax.
- Income: $36,500
- Limit: $37,116
- Under the limit by $616
Qualifies for the card
Jordan misses out by $384 of before-tax income. If Jordan's hours drop, or income falls for any reason, it is worth reapplying, since a card saved from a regular GP and prescription user is easily worth a few hundred dollars a year. The limit that matters is the one for your exact household situation.
A Beneficiary Issued a Card Automatically
Tama receives Jobseeker Support. Because he is on a qualifying benefit, Work and Income issues him a Community Services Card automatically, with no separate application, and renews it while he stays on the benefit.
- Prescriptions from his GP: free instead of $5 an item
- Standard GP visits: reduced fee at his enrolled practice
- Public transport, if he uses it $40 a week at half price: saves $20 a week
- Transport saving over a year: $20 × 52
= $1,040 saved on transport alone
A Low-Income Worker Who Applies
Grace works full-time and flats with others, so she counts as single sharing accommodation, with a limit of $34,974. She earns $34,000 before tax. She is not on any benefit, so she applies through MyMSD with proof of identity and income.
- Income: $34,000
- Limit for single sharing: $34,974
- Under the limit by $974
Qualifies, and applies online
Grace is not on a benefit, but as a lower-income worker she still qualifies. A few hundred dollars a year in health savings, plus half-price transport if her region takes part, makes the short online application well worth the effort.
Dental Costs in New Zealand: How to Pay Less
Mereana's children get free care ($0)
Mereana has two children, Aria (age 9) and Tane (age 15). Aria needs a check-up, X-rays and two fillings. Tane needs a check-up and a filling.
- Aria is enrolled in the Community Oral Health Service (birth to Year 8).
- Her exam, X-rays and two fillings are standard treatment: $0.
- Tane is in Year 11, so he uses free adolescent care through an approved dentist.
- His exam and filling are covered until the day he turns 18: $0.
Total cost to Mereana: $0
Sione uses a WINZ grant for an emergency extraction
Sione is 34, works part-time on a low income and has a Community Services Card. He has a badly abscessed tooth that needs two extractions. He cannot afford to pay upfront.
- Emergency exam: $95
- X-ray: $40
- Two extractions at $290 each: $580
Total treatment: $95 + $40 + $580 = $715
Because the treatment is essential and within the $1,000 limit, this is a grant, not a loan. Sione still has $285 of his 52-week allowance left if he needs more essential dental work before the period resets.
Ruby's dental injury is covered by ACC
Ruby, 22, is knocked in the mouth playing netball and loses a front tooth. This is an accident, so it is an ACC claim, not ordinary user-pays dental work.
- Ruby sees a dentist quickly, who lodges an ACC dental injury claim for her.
- Immediate treatment and follow-up are billed at: $600
- ACC pays a set regulation contribution toward the treatment: $420
Ruby's gap to pay: $600 - $420 = $180
ACC covers dental injuries from accidents, but it pays a set amount toward treatment, so you may have a gap if the dentist charges more. Some later work, such as a crown, a bridge or an implant to replace the tooth, needs ACC prior approval before it starts. Lodge the claim early: claims are normally made within 12 months of the injury.
Hemi budgets for a crown
Hemi, 45, cracks a molar. It was not an accident, so there is no ACC cover, and his income is above the Work and Income limits, so he does not qualify for a grant. He needs to pay privately for a crown.
- Dentist A written quote: $1,650
- Dentist B written quote: $1,950
- Difference for the same treatment: $300
Hemi chooses Dentist A at $1,650
Because dentists set their own fees, getting a second written quote saved Hemi $300 on one crown. Saving $140 a month ahead of time meant he avoided an interest-bearing payment plan. If the tooth had been painful and urgent, he could have asked about a plan, but planning ahead is cheaper. Try our Savings Calculator to work out a monthly target.
GP and Prescription Costs
The Tui Family - Community Services Card
Hana and Rewi both hold a Community Services Card and have two children aged 8 and 11. Over a year the two adults have four GP visits each, the children have three visits each, and the family fills 12 prescription items. Their practice offers a reduced Community Services Card fee of about $19.50 a visit and a standard adult fee of about $60.
- Children's GP visits: 6 visits x $0 (free under 14) = $0
- Adults' GP visits: 8 visits x $19.50 (Community Services Card fee) = $156
- Prescriptions: 12 items x $0 (adults exempt, children under 14) = $0
Family total for the year: $156
Mereana, Age 8 - A Free Visit
Mereana has a sore throat. Her mother takes her to their enrolled practice on a weekday, and the doctor prescribes a course of antibiotics, a funded medicine.
- Standard daytime GP visit (under 14): $0
- Antibiotics, funded prescription (under 14): $0
Total: $0
A standard daytime visit and a funded prescription are free for Mereana. If the doctor needed to do a minor procedure, write a medical certificate for a caregiver, or run something beyond a standard consultation, a small charge could apply. It is fine to ask at reception before the visit whether anything will be charged.
Sam - A Sunday After-Hours Bill
Sam, an adult with no Community Services Card, wakes on a Sunday with a bad ear infection. His own practice is closed, so he goes to an urgent care clinic where he is enrolled and is prescribed one funded medicine.
- After-hours consultation (Sunday, enrolled): about $75
- Prescription: 1 item x $5 = $5
Total: about $80
An ear infection that could wait until Monday morning would cost Sam far less at his own daytime practice, perhaps $60 rather than $80, and much less than a casual after-hours visit. Urgent care earns its higher price when you genuinely cannot wait, not for routine problems.
The Patel Family - Reaching the Cap
Priya and Anand both manage long-term conditions and pay the $5 charge. Between them, over the 1 February to 31 January year, they collect 32 paid prescription items. Neither holds a Community Services Card.
- First 20 items: 20 x $5 = $100
- They now qualify for a Prescription Subsidy Card
- Items 21 to 32: 12 x $0 = $0
Total paid for the year: $100
Paying for Surgery: Public, Private or Self-Pay
Margaret waits in the public system ($0)
Margaret, 68, is a New Zealand resident with a worn hip that needs replacing. She has no health insurance.
- Her GP refers her to the public orthopaedic service.
- Her referral is prioritised and meets the clinical threshold, so she gets a First Specialist Assessment.
- She is placed on the surgery waitlist.
- The target is treatment within four months, but current waits can be longer.
Cost to Margaret: $0
Margaret pays nothing, which for a hip replacement priced privately at $26,000 or more is a huge saving. Her trade-off is the wait. If the pain became unbearable, she could ask about self-pay or explore finance, but for many people the public route is the right call precisely because it is free.
David claims on insurance and pays his excess
David, 52, has private health insurance with a $500 excess and pays about $180 a month in premiums. He needs his gallbladder removed. It is not a pre-existing condition, so it is covered.
- Private hospital quote for the operation: $16,500
- David gets pre-approval from his insurer before booking.
- He pays his policy excess: $500
- Insurer pays the approved balance: $16,500 - $500 = $16,000
David's out-of-pocket cost: $500
David's low cost depends on two things: the condition being covered (not pre-existing or excluded) and getting pre-approval so there are no surprise gaps. His premium of about $2,160 a year is the ongoing price of that fast, low-cost access. Over years without a claim it adds up, which is the calculation every insured person weighs.
Priya self-pays for day surgery
Priya, 60, has a cataract affecting one eye and does not want to wait. She has no insurance, so she is self-paying. She asks for a written, itemised quote.
- Surgeon's fee: $2,400
- Anaesthetist or sedation: $400
- Hospital, theatre and lens: $1,700
- Follow-up visits: $300
Total written quote: $2,400 + $400 + $1,700 + $300 = $4,800
Priya's $4,800 is one eye, as a day-surgery procedure. Because she asked for all four parts in writing, there are no surprise anaesthetist or follow-up bills. She funds it from savings, avoiding interest. Had she borrowed, the true cost would be higher once interest is added.
Jack's knee operation is covered by ACC
Jack, 29, ruptures a knee ligament playing rugby. Because it is an accident, ACC is the route, not the public waitlist or his own pocket.
- Jack's injury is a covered accident, so ACC accepts the claim.
- His surgeon recommends a ligament reconstruction.
- ACC gives prior approval and funds the surgery package: prep, operation, recovery and follow-up.
- At his chosen private facility there is a small facility surcharge: $250
Jack pays: $250, with ACC funding the rest
The same knee operation from ordinary wear and tear would not be an ACC claim, it would go through the public waitlist or be paid privately. Because Jack's was an accident, ACC funds it, subject to prior approval. Lodge the claim promptly, and check any facility surcharge before you choose where to have the surgery.
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Every situation
Situations are taken from the guides listed above and are worked examples for education, not advice. Figures used in an example were current when the guide was written; the guide holds the maintained figure. Last reviewed 2026-09-07. See also the arithmetic on its own, every question the site answers and the guides.